CRM Platform Developer
Job-Specific Responsibilities Job Summary The Office of the Vice Provost for Advances in Learning (VPAL) is seeking a CRM Platform Developer to join an innovative and dynamic development team working on a University-wide initiative led by VPAL in partnership with Harvard University IT (HUIT). The initiative is to build, launch, and develop a next-generation learning experiences platform (LXP), serving University-wide needs for high engagement, primarily asynchronous online learning. The LXP will be integrated within an ecosystem of University systems, including but not limited to marketing, CRM, finance, identity and access management, cloud, and security. The CRM Platform Developer will be under the direction of the Deputy Vice Provost for Advances in Learning and report to the Senior Manager for the LXP project. The CRM Platform Developer will also closely collaborate with the Senior Technical Lead on the project at HUIT as well as with vendors and Harvard developers to build, develop, and maintain a class-leading CRM system to complement the LXP. This is a unique opportunity to work on a clean-slate build for a CRM system that is a part of a much larger vision impacting the future of teaching and learning at Harvard. The ideal candidate has:
strong opinions on ensuring a right-sized Salesforce implementation given the business requirements at various stages of this project; experience integrating Salesforce services and tools into a larger ecosystem (bonus points for higher education experience); and the capacity to develop solutions that balance a variety of factors, such as cost, scalability, future flexibility, and sustainability. Duties and Responsibilities include:
Develop:
Oversee the design and development of end-to-end solutions with Apex (classes, triggers, and web services), Visualforce, Salesforce APIs, SOQL, SOSL, Outbound Messaging, Force.com platform as well as integration technologies (Web Services, XML, REST, SOAP). Understand business requirements/user stories and translate them into technical design & actionable software within the Salesforce environment. Integrate:
Integrate APIs with other data, processes, and platforms to assure that the systems within the CRM communicate efficiently and fully leverage available information. Unit Test & Deploy:
Participate in daily scrums, work with PM, BA, QA, and Infrastructure team on issues, timelines & priorities. Collaborate:
Partner with the peer developers, quality engineers, product managers, and subject matter experts to design and review end-to-end solution options Manage:
As demand for in-house Salesforce developer capacity grows, the Developer may have the opportunity to manage a team of developers. Document:
Write and oversee documentation on an ongoing basis throughout the development of the CRM ecosystem. Troubleshoot:
Identify and remedy defects in existing solutions. Typical Core Duties Participate fully in software development life cycle Research, design, and implement technical solutions to deliver business requirements Identify opportunities to improve and simplify applications portfolio and implement related enhancements Contribute to creation and maturing of software development best practices and new technologies Draw on relationship and technical skills to act as technical liaison to internal and external clients and to mentor junior staff Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct Basic Qualifications Minimum of five years' post-secondary education or relevant work experience Additional Qualifications and Skills Knowledge of information technology applications, processes, software and equipment Highly specialized knowledge of a specific technology Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor BA/BS Deep understanding of Salesforce platform architecture Standard and custom objects Apex Visualforce Lightning components Strong knowledge of Salesforce APIs, Salesforce Connect/Lightning Connect Javascript SQL/SOQL Unit testing/Code coverage Process Builder, Flows Data management Experience with enterprise integration tools and extract, transformation, and load (ETL) tools Working knowledge of Web Service Integration Familiar with SDLC lifecycle and use of changesets, workflow rules, and approval processes Preferably experience with scoping / right-sizing cost modeling and management payment gateway integration external issue tracking tools & integration reporting and general ledger synchronization Certificates and Licenses Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred Salesforce Platform Developer I & II Certification preferred Working Conditions Work is performed in an office setting Additional Information IMPORTANT NOTE:
A cover letter is requested for this role. Your cover letter and resume should be submitted as a combined SINGLE DOCUMENT under the resume tab. VPAL is not able to provide visa sponsorship for this position. PLEASE NOTE:
As per Harvard University regulations, all remote work must be performed in a state where Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, VT). Individual flexible and remote work options for this role will be discussed during the interview process. We continue to monitor the evolving COVID-19 and the lifting of restrictions. We appreciate your understanding and flexibility with our interview process. The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's COVID-19 Vaccine Information webpage:
http:
//www.harvard.edu/coronavirus/covid-19-vaccine-information/ . Harvard University offers an outstanding benefits package including:
A creative, high-energy, collaborative environment Generous Vacation, Sick, Personal, and Holiday pay Medical, Dental and Vision benefits starting on your first day University-funded retirement plans Tuition Assistance Program Transportation benefits to help with your daily commute Health and wellness discounts, memberships, and programs Additional benefits can be found at https:
//hr.harvard.edu/totalrewards About the Office of the Vice Provost for Advances in Learning (VPAL) The mission of the Office of the Vice Provost for Advances in Learning (VPAL) is to create and catalyze engaging and scalable learning experiences that make a difference at Harvard and beyond. VPAL is committed to convening and nurturing a diverse community dedicated to promoting inclusive excellence and leadership in teaching and learning. We celebrate, welcome, and honor all backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We strive to ensure that all feel included in our mission, our work, and our learning inside and outside our organization. We affirm that inclusivity and belonging are the foundations of excellence.
Salary Range:
$100K -- $150K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
strong opinions on ensuring a right-sized Salesforce implementation given the business requirements at various stages of this project; experience integrating Salesforce services and tools into a larger ecosystem (bonus points for higher education experience); and the capacity to develop solutions that balance a variety of factors, such as cost, scalability, future flexibility, and sustainability. Duties and Responsibilities include:
Develop:
Oversee the design and development of end-to-end solutions with Apex (classes, triggers, and web services), Visualforce, Salesforce APIs, SOQL, SOSL, Outbound Messaging, Force.com platform as well as integration technologies (Web Services, XML, REST, SOAP). Understand business requirements/user stories and translate them into technical design & actionable software within the Salesforce environment. Integrate:
Integrate APIs with other data, processes, and platforms to assure that the systems within the CRM communicate efficiently and fully leverage available information. Unit Test & Deploy:
Participate in daily scrums, work with PM, BA, QA, and Infrastructure team on issues, timelines & priorities. Collaborate:
Partner with the peer developers, quality engineers, product managers, and subject matter experts to design and review end-to-end solution options Manage:
As demand for in-house Salesforce developer capacity grows, the Developer may have the opportunity to manage a team of developers. Document:
Write and oversee documentation on an ongoing basis throughout the development of the CRM ecosystem. Troubleshoot:
Identify and remedy defects in existing solutions. Typical Core Duties Participate fully in software development life cycle Research, design, and implement technical solutions to deliver business requirements Identify opportunities to improve and simplify applications portfolio and implement related enhancements Contribute to creation and maturing of software development best practices and new technologies Draw on relationship and technical skills to act as technical liaison to internal and external clients and to mentor junior staff Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct Basic Qualifications Minimum of five years' post-secondary education or relevant work experience Additional Qualifications and Skills Knowledge of information technology applications, processes, software and equipment Highly specialized knowledge of a specific technology Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor BA/BS Deep understanding of Salesforce platform architecture Standard and custom objects Apex Visualforce Lightning components Strong knowledge of Salesforce APIs, Salesforce Connect/Lightning Connect Javascript SQL/SOQL Unit testing/Code coverage Process Builder, Flows Data management Experience with enterprise integration tools and extract, transformation, and load (ETL) tools Working knowledge of Web Service Integration Familiar with SDLC lifecycle and use of changesets, workflow rules, and approval processes Preferably experience with scoping / right-sizing cost modeling and management payment gateway integration external issue tracking tools & integration reporting and general ledger synchronization Certificates and Licenses Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred Salesforce Platform Developer I & II Certification preferred Working Conditions Work is performed in an office setting Additional Information IMPORTANT NOTE:
A cover letter is requested for this role. Your cover letter and resume should be submitted as a combined SINGLE DOCUMENT under the resume tab. VPAL is not able to provide visa sponsorship for this position. PLEASE NOTE:
As per Harvard University regulations, all remote work must be performed in a state where Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, VT). Individual flexible and remote work options for this role will be discussed during the interview process. We continue to monitor the evolving COVID-19 and the lifting of restrictions. We appreciate your understanding and flexibility with our interview process. The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's COVID-19 Vaccine Information webpage:
http:
//www.harvard.edu/coronavirus/covid-19-vaccine-information/ . Harvard University offers an outstanding benefits package including:
A creative, high-energy, collaborative environment Generous Vacation, Sick, Personal, and Holiday pay Medical, Dental and Vision benefits starting on your first day University-funded retirement plans Tuition Assistance Program Transportation benefits to help with your daily commute Health and wellness discounts, memberships, and programs Additional benefits can be found at https:
//hr.harvard.edu/totalrewards About the Office of the Vice Provost for Advances in Learning (VPAL) The mission of the Office of the Vice Provost for Advances in Learning (VPAL) is to create and catalyze engaging and scalable learning experiences that make a difference at Harvard and beyond. VPAL is committed to convening and nurturing a diverse community dedicated to promoting inclusive excellence and leadership in teaching and learning. We celebrate, welcome, and honor all backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We strive to ensure that all feel included in our mission, our work, and our learning inside and outside our organization. We affirm that inclusivity and belonging are the foundations of excellence.
Salary Range:
$100K -- $150K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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