Senior Manager, Platform Adoption
Description Position at EF World Journeys As a Senior Manager of Platform Adoption on the EF World Journey's Engineering team, you'll drive the seamless integration and utilization of enterprise platforms throughout the organization from proper platform selection and solution design through user training, feedback, and issue support.
You're quickly able to understand our business, systems, and underlying data and can provide recommendations on how we may evolve our tools to benefit staff and customers.
You advocate for our staff and seek to understand their problems, working collaboratively to help our staff achieve their goals.
What you'll do Drive staff adoption of third-party and in-house tools by lowering barriers to entry and improving staff knowledge and capability.
Own Level 1 and Level 2 support processes for our in-house and third-party platforms Lead a team of Success Managers and Platform Administrators to support our in-house and third-party platform adoption.
Work with Product and Engineering to evaluate platforms and help make build vs.
buy decisions.
Establish platform adoption metrics and regularly report results to our team's Senior Leadership.
Standardize practices for collecting and sharing relevant staff feedback and pain points.
Oversee the implementation and enhancements of new platforms, championing best practices.
Manage vendor communication and contract negotiation to ensure we're maximizing our value.
Who you are 3
years managing a team in a technical environment Familiarity with SaaS platforms, digital technologies, and industry trends related to platform adoption is highly desirable.
Strong leadership and people management skills, with the ability to motivate and inspire teams to achieve their goals.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
Experience implementing and managing third-party software across a workforce (e.
g.
, Salesforce, Zendesk, Vonage, Twilio) Analytical mindset with the ability to leverage data and metrics to inform decision-making and drive continuous improvement.
Experience negotiating contracts and managing software vendors.
Why you'll love working hereWork in our beautiful Cambridge office where you'll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our EFinity groups:
email protected , email protected , email protected , email protected , email protected , email protected , and email protected ).
You can expect:
Eligibility for our Workplace Flexibility Program:
our pilot hybrid work model with up to two days working from home per week, after your initial onboarding Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts Four weeks paid vacation your first year and ten paid holidays 25% company match on your 401(k) Excellent medical, dental, and vision coverage, along with life and disability insurance Paid international business travel Wellness benefits and a yearly fitness reimbursement EF program discounts including travel, language schools, childcare, and more Dependent care, healthcare, and commuter flexible spending accounts (FSAs) Discounts at local venues and businesses About EF Education First At EF we believe that the world is better when people try to understand one another.
Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more.
Learn more at https:
//www.
ef.
com.
Recommended Skills Business Process Improvement Decision Making Leadership Metrics Salesforce.
Com Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
You're quickly able to understand our business, systems, and underlying data and can provide recommendations on how we may evolve our tools to benefit staff and customers.
You advocate for our staff and seek to understand their problems, working collaboratively to help our staff achieve their goals.
What you'll do Drive staff adoption of third-party and in-house tools by lowering barriers to entry and improving staff knowledge and capability.
Own Level 1 and Level 2 support processes for our in-house and third-party platforms Lead a team of Success Managers and Platform Administrators to support our in-house and third-party platform adoption.
Work with Product and Engineering to evaluate platforms and help make build vs.
buy decisions.
Establish platform adoption metrics and regularly report results to our team's Senior Leadership.
Standardize practices for collecting and sharing relevant staff feedback and pain points.
Oversee the implementation and enhancements of new platforms, championing best practices.
Manage vendor communication and contract negotiation to ensure we're maximizing our value.
Who you are 3
years managing a team in a technical environment Familiarity with SaaS platforms, digital technologies, and industry trends related to platform adoption is highly desirable.
Strong leadership and people management skills, with the ability to motivate and inspire teams to achieve their goals.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
Experience implementing and managing third-party software across a workforce (e.
g.
, Salesforce, Zendesk, Vonage, Twilio) Analytical mindset with the ability to leverage data and metrics to inform decision-making and drive continuous improvement.
Experience negotiating contracts and managing software vendors.
Why you'll love working hereWork in our beautiful Cambridge office where you'll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our EFinity groups:
email protected , email protected , email protected , email protected , email protected , email protected , and email protected ).
You can expect:
Eligibility for our Workplace Flexibility Program:
our pilot hybrid work model with up to two days working from home per week, after your initial onboarding Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts Four weeks paid vacation your first year and ten paid holidays 25% company match on your 401(k) Excellent medical, dental, and vision coverage, along with life and disability insurance Paid international business travel Wellness benefits and a yearly fitness reimbursement EF program discounts including travel, language schools, childcare, and more Dependent care, healthcare, and commuter flexible spending accounts (FSAs) Discounts at local venues and businesses About EF Education First At EF we believe that the world is better when people try to understand one another.
Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more.
Learn more at https:
//www.
ef.
com.
Recommended Skills Business Process Improvement Decision Making Leadership Metrics Salesforce.
Com Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
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