Customer Success Manager
Description Position at Hult EF Corporate Education Job position:
Customer Success Manager Office location:
Boston, USA (hybrid)Who are we?Hult EF Corporate Education (Hult EF)'s purpose is to release human power to change the world through learning.
We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education.
We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world's leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.
As much as we help our clients to be change-makers, we also empower our people to drive positive change.
We believe nothing is impossible, especially if we work as a team.
We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality.
We are curious, creative, and positive.
If you would like to join us, we are looking for a Customer Success Manager to manage the day-to-day tasks on the operational side of customer success for some of our largest clients.
The Hult EF Customer Success team focuses on helping clients achieve value from our language training solutions.
You will work closely together with Account Managers on projects that support our efforts to drive project plans, adoption, growth, and retention.
The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
Key responsibilities Calculating, monitoring, managing, and reporting relevant account metrics and health scores for specific clients.
Providing data-backed insights to Account Manager and support creation of customer business review decks.
Participating in regular meetings with clients to share program health and account metrics, recommending strategies to achieve account targets.
Handling internal systems setup, management, and optimization of the relevant language solutions the client has access to.
Maintaining and improving internal customer success operations, including cross-departmental processes, projects, and collaboration.
Creating and maintaining standard operating procedures, case studies, and best practices documentation on assigned accounts.
Supporting some of our largest US client teams to manage inquiries, monitor student usage, and manage student communication campaigns.
The skills & experience we look for Three to five years of professional experience in communications, marketing, account management, or customer success with proven operations or technical expertise.
Analytical and process-oriented mindset.
Excellent analytical skills with the ability to identify and correlate metrics across large data sets.
Experience communicating and reporting operational data to cross-functional internal stakeholders.
A strong curiosity to solve challenges, understand customer needs and find it easy to learn new technology.
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Knowledge of Salesforce and project management tools a plus.
What we offer Opportunities to lead projects with large clients and to produce meaningful work that makes a difference to people's lives.
A strong network of international peers and collaborators.
Regular opportunities for personal and professional development Visits to our UK base in London and our stunning Ashridge House Hybrid working arrangements The opportunity to join an annual global sales conference (past locations have included Barcelona, Abu Dhabi and Dubrovnik) To thrive at Hult EF, you will:
Have strong personal drive and energy Possess a strong entrepreneurial spirit with a nothing is impossible mindset Excited by having ownership and the responsibility and risk that goes with it Be passionate about learning, language and being a change-maker With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Find out more:
www.
hultef.
com Recommended Skills Account Management Analytical Big Data Communication Customer Demand Planning Marketing Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Success Manager Office location:
Boston, USA (hybrid)Who are we?Hult EF Corporate Education (Hult EF)'s purpose is to release human power to change the world through learning.
We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education.
We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world's leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.
As much as we help our clients to be change-makers, we also empower our people to drive positive change.
We believe nothing is impossible, especially if we work as a team.
We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality.
We are curious, creative, and positive.
If you would like to join us, we are looking for a Customer Success Manager to manage the day-to-day tasks on the operational side of customer success for some of our largest clients.
The Hult EF Customer Success team focuses on helping clients achieve value from our language training solutions.
You will work closely together with Account Managers on projects that support our efforts to drive project plans, adoption, growth, and retention.
The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
Key responsibilities Calculating, monitoring, managing, and reporting relevant account metrics and health scores for specific clients.
Providing data-backed insights to Account Manager and support creation of customer business review decks.
Participating in regular meetings with clients to share program health and account metrics, recommending strategies to achieve account targets.
Handling internal systems setup, management, and optimization of the relevant language solutions the client has access to.
Maintaining and improving internal customer success operations, including cross-departmental processes, projects, and collaboration.
Creating and maintaining standard operating procedures, case studies, and best practices documentation on assigned accounts.
Supporting some of our largest US client teams to manage inquiries, monitor student usage, and manage student communication campaigns.
The skills & experience we look for Three to five years of professional experience in communications, marketing, account management, or customer success with proven operations or technical expertise.
Analytical and process-oriented mindset.
Excellent analytical skills with the ability to identify and correlate metrics across large data sets.
Experience communicating and reporting operational data to cross-functional internal stakeholders.
A strong curiosity to solve challenges, understand customer needs and find it easy to learn new technology.
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Knowledge of Salesforce and project management tools a plus.
What we offer Opportunities to lead projects with large clients and to produce meaningful work that makes a difference to people's lives.
A strong network of international peers and collaborators.
Regular opportunities for personal and professional development Visits to our UK base in London and our stunning Ashridge House Hybrid working arrangements The opportunity to join an annual global sales conference (past locations have included Barcelona, Abu Dhabi and Dubrovnik) To thrive at Hult EF, you will:
Have strong personal drive and energy Possess a strong entrepreneurial spirit with a nothing is impossible mindset Excited by having ownership and the responsibility and risk that goes with it Be passionate about learning, language and being a change-maker With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Find out more:
www.
hultef.
com Recommended Skills Account Management Analytical Big Data Communication Customer Demand Planning Marketing Estimated Salary: $20 to $28 per hour based on qualifications.
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