Guest Service Representative
Royal Sonesta Boston Hotel Royal Sonesta Boston Hotel Cambridge, MA Cambridge, MA Full-time Full-time $22.
00 - $24.
50 an hour $22.
00 - $24.
50 an hour Job Description Summary Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
Provide callers with local directions and general information regarding restaurants, transportation, entertainment in a courteous and accurate manner.
Act as central communications point during emergency/crisis situations.
Follow emergency, safety and security procedures including calling local fire, police, poison control, etc.
for assistance.
Respond to in-house guest concerns or complaints in a timely manner.
Make appropriate service recovery gestures according to established guidelines.
Notify management of any malfunctioning telephone equipment or accessories.
May operate in-house paging system as well as serve as base communications with security and maintenance departments.
Promote team work and quality service through daily communications and coordination with other departments.
Be aware and prepare for all in-house group meetings and VIP arrivals.
May provide wake-up calls to guest rooms if there is an automated phone system function.
Transcribe messages correctly and verify accuracy.
Input and retrieve messages from the computer as requested.
Read and verbally recite exact messages for guests.
Adhere and comply to Sonesta Attendance policy and standards of conducts.
Perform any other job-related duties as assigned.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Maintain a clean work area at all times Job Type:
Full-time Pay:
$22.
00 - $24.
50 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Commuter assistance Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Day shift Evening shift Holidays Morning shift Work setting:
In-person Work Location:
In person Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $24.
50 an hour $22.
00 - $24.
50 an hour Job Description Summary Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
Provide callers with local directions and general information regarding restaurants, transportation, entertainment in a courteous and accurate manner.
Act as central communications point during emergency/crisis situations.
Follow emergency, safety and security procedures including calling local fire, police, poison control, etc.
for assistance.
Respond to in-house guest concerns or complaints in a timely manner.
Make appropriate service recovery gestures according to established guidelines.
Notify management of any malfunctioning telephone equipment or accessories.
May operate in-house paging system as well as serve as base communications with security and maintenance departments.
Promote team work and quality service through daily communications and coordination with other departments.
Be aware and prepare for all in-house group meetings and VIP arrivals.
May provide wake-up calls to guest rooms if there is an automated phone system function.
Transcribe messages correctly and verify accuracy.
Input and retrieve messages from the computer as requested.
Read and verbally recite exact messages for guests.
Adhere and comply to Sonesta Attendance policy and standards of conducts.
Perform any other job-related duties as assigned.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Maintain a clean work area at all times Job Type:
Full-time Pay:
$22.
00 - $24.
50 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Commuter assistance Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Day shift Evening shift Holidays Morning shift Work setting:
In-person Work Location:
In person Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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