Product Specialist

Company Name:
Digital Science
We're seeking an individual with hands-on laboratory bench research experience. The ideal candidate will know the ins and outs of doing research in a wet lab on a daily basis, and be pretty familiar with what the lab safety/EHS folks do (and why).

The Product Specialist will be a technical product expert with the BioRAFT software platform and safety and compliance modules. This means that the individual in this position will become a know-it-all about the features of our software.
You will learn about potential customers' workflows and needs and to work with their teams to help them understand how BioRAFT works and the features it offers through having discussions and giving demos. There are aspects of sales management to this job, but that's for purposes of providing a great experience for potential customers and to stay well organized.
This position is responsible for product planning and development support. Throughout interactions with potential customers, the Product Specialist will learn a whole lot about what different research institutions and companies are doing, what works and what doesn't surrounding laboratory safety and regulatory compliance. The responsibility is to work with the product planning and development teams to take this knowledge and continually enhance the system to make sure it stays the best.
The role is multi-faceted, and requires a mixture of problem solving, good communication, presentation, and time management skills. Anyone who applies for this position should have the ability to work well in a tight knit team and have a firm grasp on software approaches to problem solving.

A little about BioRAFT
BioRAFT is a growing company that specializes in providing enterprise software for research center management. Our largest investor is Digital Science, a division of Macmillan Science and Education, and sister company to Nature Publishing Group. BioRAFT's principal area of focus is safety and regulatory compliance for scientific laboratories - a greatly underserved market that traditionally utilizes a combination of antiquated data management and workflow tools.
BioRAFT's continual aim is to streamline laboratory safety and regulatory compliance management to increase safety and productivity, and decrease costs, hassle, and risk. Our ability to make this aim a reality begins with our intimate knowledge of laboratories, research center management, health and safety workflows, and proper software design.
Please take a minute to read through the following bullets and then contact us.

RESPONSIBILITIES
Product Demonstrations:
Perform in depth analysis, understand and track each prospect's needs, current solutions, pain points, etc.
Qualify prospects by identifying and documenting specific needs of prospects relative to our solutions
Understanding of safety and compliance workflows and requirements
Clear understanding of BioRAFT and each module, including understanding of the capabilities and constraints of our products
Perform web and in-person demonstrations using a consultative sales approach
Guide clients to solutions that meet their needs while maintaining the continual scalability of our system
Comfortable engaging prospects in a friendly and professional manner
Sales Management:
Strategize approaches that effectively convey BioRAFT's key value proposition and capabilities to prospects
Conduct research to identify prospects
Work closely with sales management to deliver an excellent sales experience for our prospects
Consistent use of Salesforce CRM software
Product Development Support:
Drive discussions with clients regarding their safety and compliance needs and how they can be adapted into features that align with BioRAFT's business and development goals
Stay up-to-date on trends and developments in the industry through web research including reading trade journals, newsletters and blogs, and attending trade-shows, sales seminars, and educational meetings. A strong understanding of this industry is crucial to being successful in this position.
Customer Management:
Consult with key customer stakeholders, including research management, EHS teams, Principal Investigators and lab personnel to coordinate product demos and get product feedback
Ensure customers are aware of and are trained in the use of new system features
Help the support team with customer support requests that require domain specific knowledge (Bio, Chem, Rad, etc.)
Marketing Support:
Assist in planning or writing white papers and blog posts to help the BioRAFT team and the research community stay aware of the current laboratory safety environment
Attend trade shows, seminars, round-tables and other laboratory safety community events

POSITION REQUIREMENTS
3+ years experience as either a laboratory researcher or a laboratory safety/EHS specialist
Degree/diploma in Chemistry, Biology, Genetics, Molecular Biology, Physiology, Physics, industrial hygiene or other related discipline
Experience working in a software related field is highly valued
Knowledge:
Computer skills: Word, Excel, PPT and various web and contact management software
Working knowledge of research laboratory processes, equipment and facilities
Excellent technical writing, communication and presentation skills
Possess superior analytical, problem-solving, and critical thinking skills
Attributes:
Respectful and responsible team-player
Well-organized: the Product Specialist must manage a large number of prospective accounts, contacts and information and must track interaction with and activities of multiple Account Executives in Salesforce CRM.
Persistent and gracious
Ability to communicate complex technical topics to technical and non technical people
Able to work independently or as part of a multi-disciplinary team while managing project activities and deliverables
Able to learn new skills and technologies quickly
Conscientious (self-disciplined, reliable, careful, thorough, organized, deliberate)
Passionate about laboratory safety and our products, and confident in our vision
Self-starter, driven candidate who can move forward with little direction
Proven ability to create and maintain strong professional and personal relationships (Reference checks will be conducted.)
Work Conditions:
Ability to work in a challenging, dynamic environment
Willingness to put in extra effort when required and ability to cope with demanding situations, tight deadlines, and peaks in workload
Travel required ( 20%)

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